Post Partner of Austrian Mail Service
New · Self-service returns

Returns, the way your customers already expect them.

Generate a return label, find the closest drop-off point or e-locker, and watch the refund countdown — in under 30 seconds. No counter queues, no printer, no friction.

Drop-off network
1,686
branches & e-lockers
Average time
26s
label to drop-off
Refund window
3 days
working days, tracked
Customer opening a delivery at the door

Refund scheduled

3 working days · direct to source

How it works

Three steps. Under 30 seconds.

The same self-service flow your customers already use on Amazon, Zalando and DPD — now native to Post Partner of Austrian Mail Service.

1 Pick a retailer

From a dropdown of Austrian and EU shops

Search the shop you bought from. The contract terms, return window and label format are pre-filled automatically.

2 Order & reason

Order number + a one-tap reason

The shopper types the order number and picks a return reason. The system pre-validates return eligibility against the retailer's policy.

3 Label & drop-off

QR label, 3 nearest drop-offs, refund countdown

A printable QR label, the three closest branches or e-lockers ranked by current opening hours, and a live refund-in-3-days countdown.

Try it now

Start a return

A live demo. No account needed. All data is mock and never leaves the page.

  1. 1 Retailer
  2. 2 Order
  3. 3 Label & drop-off

Where did you buy it?

Pick the retailer — we'll match the return policy automatically.

Popular: · · · ·

Step 1 of 3

Tell us about the order

Two fields. We'll take care of the rest.

Format: any 8–14 chars. We accept letters, numbers and dashes.

Step 2 of 3

Label ready

Drop it off, scan, and you're done.

Show this QR at any of the three locations below — no printer required.

POST PARTNER
·

Scan at drop-off

kg est.
Sparcel
€0.00fee

Estimated refund

3 working days

Live countdown simulated for the demo. In production it is wired to the post-tracking webhook and updated every scan.

3 nearest drop-off points

Ranked by current opening hours & walking time

    Step 3 of 3 · done in

    The network

    1,686 reasons a return never ends in a queue.

    Austria's most dense last-mile network — branches, postal partners and 24/7 e-lockers — fully integrated with the return flow. The shopper sees only the three closest options, ranked by what matters right now: still open, closest, easiest.

    1,339

    postal partner branches

    347

    automated e-lockers

    92%

    of Austrians within 10 min

    24/7

    e-locker drop-off

    Automated e-locker station

    Open now · 6 min walk

    e-Locker · Mariahilfer Straße 42

    Why now

    The 18M-€ question: trust.

    Privacy-centric, transparent, fully self-service. No phone calls to share an order number, no paper receipts with a stranger. Every step happens on the customer's device, in their control.

    Data stays with the customer

    No personal data is stored longer than the return needs. GDPR-aligned by design, not by policy.

    Live, end-to-end tracking

    One URL, updated by the same scans the post office already runs. Fewer calls to the call center.

    Free for the retailer to integrate

    A single API call. We deliver the label, the drop-off suggestion, the tracking and the refund countdown.

    Ready to retire the queue?

    Pilot ReturnFlow with 3 retailers in 8 weeks. Drop one API call into their checkout, and the queue becomes a counter-less counter.